Returns and Refunds
Under the distance selling regulations we accept goods back up to 14 days from the delivery date for a refund on the product purchased. No postage charges are refunded. If you have purchased an item and delivery was free please see definition of free delivery.
Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed within 30 days of the goods being received by Hogan Music.
Goods that have been altered from their original condition in any way cannot be returned. Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
Warranty & Faulty Goods: If there is a manufacturer's warranty registration card when you receive a product, please fill this in or register your products warranty as instructed in the literature.
Goods returned will be dealt with in accordance with the individual manufacturer's warranty policies. This policy is invalidated if the goods have been altered in any way from their original condition or if the fault is due to misuse by the purchaser.
Orders for software products, or hardware that includes software as part of the package, cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.
Please note that any product returned to us that appears to have been performed with or used in a professional or semi-professional capacity will be either returned to you the customer or we will deduct a hire fee for the duration of the time the goods were with you. Customers will be informed of this prior to any action being taken.
It is the customer's responsibility to return goods, Hogan Music do not collect, pay or reimburse for return carriage. Customers returning any products must package them well. If goods arrive back with Hogan Music and look badly packaged or damaged, we will sign for as damaged and inform you immediately. All goods once delivered to customers are the customer's responsibility; they are also the customer's property whilst in transit back to us until signed for and checked.
This does not affect your statutory rights.