Responsibility for ownership of the goods passes to purchaser once we have delivered them.
We can only deliver goods to the same address to which the credit/debit card used to pay for the goods is registered, except in cases where payment has been made by cheque, postal order or banker's draft, and the funds have cleared fully against our account. There are NO exceptions to this rule.
Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. A signature at this address will be required.
The charge for delivery will be shown at the final checkout stage before final submission. Unfortunately Hogan Music Ltd cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order.
All delivery times and dates are subject to stock availability and backlog.
Unfortunately Hogan Music Ltd can in no circumstances therefore compensate for delayed orders.
*FREE DELIVERY offers are to Mainland UK Addresses only, when using our system you may be prompted for country tab, if you are outside the mainland UK (N. Ireland, Channel Islands, Scottish Islands etc.) please choose the appropriate area. *FREE DELIVERY is defined by no additional charge made over and above the advertised cost of the goods ordered, however the cost of delivery is included in the charge for products or services to the customer and forms part of the order. Goods returned for refund will not have this part of the charge for products or services refunded. Damages/shortages must be notified within 3 working days of delivery.
This does not affect your statutory rights.
Returns and Refunds
Under the distance selling regulations we accept goods back up to 7 days from the delivery date for a refund on the product purchased. No postage charges are refunded. If you have purchased an item and delivery was free please see definition of free delivery.
Refunds can only be made by the method originally used to pay for the goods.
Credit/debit card refunds will be processed within 30 days of the goods being received by Hogan Music.
Goods that have been altered from their original condition in any way cannot be returned. Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
Warranty & Faulty Goods: If there is a manufacturer's warranty registration card when you receive a product, please fill this in or register your products warranty as instructed in the literature.
Goods returned will be dealt with in accordance with the individual manufacturer's warranty policies. This policy is invalidated if the goods have been altered in any way from their original condition or if the fault is due to misuse by the purchaser.
Orders for software products, or hardware that includes software as part of the package, cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.
Please note that any product returned to us that appears to have been performed with or used in a professional or semi-professional capacity will be either returned to you the customer or we will deduct a hire fee for the duration of the time the goods were with you. Customers will be informed of this prior to any action being taken.
It is the customer's responsibility to return goods, Hogan Music do not collect, pay or reimburse for return carriage. Customers returning any products must package them well. If goods arrive back with Hogan Music and look badly packaged or damaged, we will sign for as damaged and inform you immediately. All goods once delivered to customers are the customer's responsibility; they are also the customer's property whilst in transit back to us until signed for and checked.
This does not affect your statutory rights.
Why you can feel secure shopping with us
When you shop with us, you can choose to check out using either PayPal or SagePay, both of which are established leaders in the field of secure transaction processing.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.