Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Payment in full must be received in full before any goods can be dispatched. This does not affect your statutory rights.
Responsibility for ownership of the goods passes to purchaser once we have delivered them. We can only deliver goods to the same address to which the credit/debit card used to pay for the goods is registered, except in cases where payment has been made by cheque, postal order or banker’s draft, and the funds have cleared fully against our account. There are NO exceptions to this rule. Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. A signature at this address will be required. The charge for delivery will be shown at the final checkout stage before final submission. Unfortunately Hogan Music Ltd cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order. All delivery times and dates are subject to stock availability and backlog. Unfortunately Hogan Music Ltd can in no circumstances therefore compensate for delayed orders. *FREE DELIVERY offers are to Mainland UK Addresses only, when using our system you may be prompted for country tab, if you are outside the mainland UK (N. Ireland, Channel Islands, Scottish Islands etc.) please choose the appropriate area. *FREE DELIVERY is defined by no additional charge made over and above the advertised cost of the goods ordered, however the cost of delivery is included in the charge for products or services to the customer and forms part of the order. Goods returned for refund will not have this part of the charge for products or services refunded. Damages/shortages must be notified within 3 working days of delivery. When issuing any refunds we do not refund any carriage charges incurred by Hogan Music Ltd in the sending or collecting of goods. The definition of ‘Free Delivery’ is that the delivery has been included within the purchase price. Delivery is required for all goods sent from Hogan Music Ltd and if charged additionally or included in the purchase price this amount will not be refunded should goods be returned. Delivery services are charged at cost and Hogan Music Ltd do not make profit on the delivery of goods. This does not affect your statutory rights.
When you place an order to purchase a product from Hogan Music Ltd, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
You are free to cancel any order before payment has been taken free of charge. Cancellation requests must be sent to firstname.lastname@example.org with the order reference in the subject field header and the word 'cancel'. Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged. Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition. This does not affect your statutory rights. In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 7 working days for refund, less any carriage costs. Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item you can either return it to us yourself, or contact us and we will arrange collection. The average cost for a collection is £30.00. Please note that this Money Back Guarantee does not apply to software that has been opened (see below) or hardware that includes software as part of the package, where the software component has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.
Returns and Refunds
Under the distance selling regulations we accept goods back up to 7 days from the delivery date for a refund on the product purchased. No postage charges are refunded. If you have purchased an item and delivery was free please see definition of free delivery. Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed within 30 days of the goods being received by Hogan Music Ltd. Goods that have been altered from their original condition in any way cannot be returned. Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale. Warranty & Faulty Goods: When you receive a product if there is a manufacturers warranty registration card please fill this in or register your products warranty as instructed in the literature. Goods returned will be dealt with in accordance with the individual manufacturers warranty policies. This policy is invalidated if the goods have been altered in any way from their original condition or if the fault is due to misuse by the purchaser. Orders for software products, or hardware that includes software as part of the package, cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened. Please note that any product returned to us that appears to have been performed with or used in a professional or semi professional capacity will be either returned to you the customer or we will deduct a hire fee for the duration of the time the goods were with you. Customers will be informed of this prior to any action being taken. It is the customer’s responsibility to return goods, Hogan Music Ltd do not collect, pay or reimburse for return carriage. Customers returning any products must package them well. If goods arrive back with Hogan Music Ltd and look badly packaged or damaged, we will sign for as damaged and inform you immediately. All goods once delivered to customers are the customer’s responsibility; they are also the customer’s property whilst in transit back to us until signed for and checked. This does not affect your statutory rights.
Our Contact Details
Hogan Music Ltd 3 Craven Road Newbury Berkshire RG14 5NG 01635 37868
12am-6pm Monday to Friday Saturday 9.30am-5pm Sunday 11am-4pm (seasonally)
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Hogan Music Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new electric guitar from us we would accept their old electric guitar and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled. For further information concerning WEEE regulations, please visit the VCA website. Hogan Music Ltd reserve the right to revise these terms and conditions at any time without prior notice. Your statutory rights are not affected by this.